How emotional intelligence can help managers to improve effectiveness and job satisfaction In Cyprus healthcare workers

Abstract

Summary: The emotional intelligence of a Direct manager in a hospital can be likened to an air balloon, which carries an employee's job satisfaction and effectiveness in its basket. The higher the balloon rises, the better the levels of these two variables. Developing E.I in the health sector culture will help workers have better job satisfaction and effectiveness, and patients will receive better health care.

Objectives: The present study aimed to evaluate the emotional intelligence of direct supervisors/managers in a public hospital, as perceived by their employees. Additionally, the study aimed to determine if there is a significant relationship between E.I levels and job satisfaction and effectiveness. Also, to identify the E.I skills that supervisors and managers need to improve based on the needs of their employees. Finally, to explore the potential impact of E.I development on patient care in the health workplace.

Methodology Our study examined a sample of 554 employees at a public hospital, who were categorized into five groups of workers. 148 responded to an anonymous questionnaire that we designed specifically for this research with a rating scale ranging from 1 (strongly disagree) to 5 (strongly agree). Our questionnaire aimed to assess employees' opinions of their direct supervisors' emotional intelligence in the healthcare workplace. By analyzing the responses grouped into three separate sets (A-C) of questions (Q1-Q51). Statistical analysis was conducted using SPSS software, with pivot tables generated in Excel. Results: Our study has shown that E.I greatly contributes to the well-being of the work environment and enhances the quality of healthcare services provided to patients. Here are the key findings:1. There is a significant and strong correlation between emotional intelligence and job satisfaction (r=0.736, sig=<0.01b) with positive effect Y ̂>mean 2. The E.I of managers has a moderate to strong correlation with job effectiveness (r=0.480, sig=<0.01b) with positive effect. 3.Empathy displayed by direct managers has a statistically significant, moderate correlation with positive impacts on employee effectiveness (r=0.523, sig=<0.01b). Implementing E.I in the healthcare workplace will not only assist in leadership decisions but also serve as a valuable communication tool to boost job effectiveness and overall satisfaction of healthcare workers. To improve their E.I. in the workplace, all employees at every job level in the public hospital should follow specialized training seminars.