Operational Analysis: Effects of human resources variability on structural Cypriot public sector monitoring

Abstract

The goal of this master’s dissertation is to research the relationship between the human resources operational variabilities and the structural Cypriot public sector. This goal gives rise to four research questions. The first one is whether the human resources operation gets affected by the education or the training that the employees are getting exposed to. The second is whether the bonding that the employees have with their managers, affects the operation. The third is whether the Cypriot public sector has a structure that helps its employees getting evolved in the working environment as well as the fourth one, whether its employees are satisfied by the whole public sector system. These four research questions were used to create eight variables from which a questionnaire was developed and used as a quantitative method to research the topic of this master’s dissertation. The questionnaire consisted of questions and answers that were expected by the respondents. Google Forms: Online Form Creator | Google Workspace was used to create and send the questionnaire as well as afterwards to collect the answers and the statistical program that was used is the IBM-SPSS 25. The questionnaire was designed in English language, and then translated in Greek so that all the respondents would be able to answer it. However, for the purposes of the analysis the answers were again translated and presented in English in this master’s dissertation. Fifty questionnaires were sent and forty-one answers were received, giving 82% participation. The sample was randomly selected, and the correspondents were form the Ministries of Education, Health and from the Police and Fire service. The chi-square test of independence was tested for the statistical analysis of the results. However, the fisher’s exact test as well as hypothesis testing fitted better the data that has been collected. Therefore, these two methods, fisher’s exact test and hypothesis testing, were used throughout this work. Finally, three out of four research questions were confirmed and only one was not confirmed. The question about whether the Cypriot public sector has a structure that helps its employees getting evolved in the working environment, was the one that was not confirmed because employees do not get motivated either way by evaluation and there is difficulty in getting job recognition as well as there is no association between the recruitment criterion and timeline. This research question, which is not confirmed, shows that there is still room for improvement and thus future research to be done. The other three research questions, which were confirmed, indicate that the employees are satisfied by the whole public service sector. It also shows that the aim of this master’s dissertation has been achieved as the relationship between the human resources operational variables and the structural Cypriot public sector has been studied and analysed and as a result there is the existence of a relationship between these two factors.