How can technologies in hotels restore tourism opportunities and reduce risk in an era of the pandemic?

Abstract

The purpose of this paper is to describe the new technologies that enhance customer service in the hotel industry and to use them. Technology has been used more frequently due to the pandemic, which has significantly impacted how quickly hotels recover. The first chapter begins with an introduction to hotel technology and a discussion of the historical development of the technology. Also discussed are the effects of the COVID-19 pandemic on all industries and the role technology plays in the hospitality sector both now and in the future. Thus, the benefits and drawbacks of using technology in the hospitality sector are discussed. Continuing in the second chapter, earlier research studied the revolution of technology in the hotel industry as it was demanded by customers. We discover how the various systems are used today and what advancements they will experience in the future through their definition and historical review. New technologies that enhance both guest service and hotel management are discussed in the third chapter. These technologies will make guests' stay enjoyable, healthy, and safe while also promoting the hotel to potential guests directly or through social media. As a result, previous guests will return and recommend the hotel to others. The hotel of the future is created through the use of all new technologies, as shown in chapter four. In this chapter, technological advancements take a further step and demonstrate how all hotels will eventually need to adopt new technologies in order to make their facilities Then, in the fifth chapter, the future perspective on how the hotels will want to be according to technological changes. In chapter six, some deeper research highlighted that the hotels will never be the same again as the pandemic has changed the mindset of the industry, but also that until 2023 the industry will still suffer. The result of this work was illustrated in chapter seven. We have seen that no matter what the technological changes were, the number of visitors has dropped significantly and this show that there were other variables like governmental restrictions that played their role and flight restrictions in this drop that inevitably technology could not turn around the situation during this hard time. Also, technology is important, but hospitality needs a face with a smile also to befell, so not everything can be digitalised to make people feel the customer experience. The main objective was to determine if customer service before, during and after the pandemic made their stay more pleasant but safer. In this chapter, we analyse the usefulness of the new technologies in hotels and apartments. In chapter eight we analyse the future proposal research that all hotels should aim to create a better reputable image using technologies using the research of information along with Artificial intelligence. These further study tourists and attract them to visit the hospitality venue that applies these advanced technologies, creating a safer and more pleasant customer experience. To conclude, Covid-19 have accelerated the need for the hospitality industry to look closer to the technological advances that could be applied in their industry for the customer experience to be maximized. In Cyprus, they have applied some practices, but they believe that only if Covid-19 ends will give rise to the number of visitors to their venues.