Employee engagement and job satisfaction, A case study analysis

Abstract

Successful organizations recognize that employee satisfaction, performance and employee engagement are very important dimensions. A great deal of research has been conducted on how organizations can become more competitive and profitable. Research indicates that there are three factors that most successful companies share; job satisfaction and strong performance for employees and engagement with the business. The purpose of this research has been to examine the degree of job satisfaction and engagement of employees in the private sector in Cyprus, to identify the most important factors that may affect employees’ job satisfaction and also to examine for possible differences in job satisfaction determinants and employee engagement across different groups of employees, such as age, gender, and years within the same position. The data were collected from 71 participants with the use of an online questionnaire due to the restrictions of COVID-19 virus. The research took place between the months of December 2020 and January 2021. The participants ranged from 18 until 65 years of age. Based on the analysis this research has showed that providing employee engagement opportunities, a company can improve their employees’ job satisfaction and at the same time increase the retention rate of their employees. It has further been found that salary, benefits and welfare and personal growth are important motivators for employees within the private sector. This study’s findings may hold serious implications for organizations. Organizations that want to become more successful and productive should direct their efforts in increasing their employees engagement and job satisfaction, and at the same time minimize the turnover intention, by providing more meaningful benefits, including better salaries and welfare, more training and developments processes so that people become more motivated and committed towards the organization, not only based on how the perceive their job, or how well they deal with their colleagues, but also based on the rewards they would receive by doing a good job, such as opportunities for growth within the company and pay rises.