Case study of the risk management plan ensuring business continuity of a private healthcare organisation, after a manager change

Abstract

Public or private organizations today, facing a variety of challenging and complex events. Nonetheless, they must be prepared for every sudden event, or a significant change/reform may occur and ensure the business continuity. The period after the change is crucial for every company so the best prepared and ready they are, the better they will handle it and organisation will go back to normal quicker and smoother. In nowadays Enterprise Risk Management (ERM) and Business Continuity Plan (BCP) are tools that being used from every modern business. The ERM framework helps us to identify the risks, asses the risk, respond to the risk and monitor the process. The BCP is ensuring the existence of processes and services to deal with the risk making sure the firm’s survival. In a private healthcare organisation, the two tools are crucial for business success. But how are these connected to a manager change? Aims: This study aims to discover if a manager change will affect the business continuity and in which ways and also if people supporting a manager change or not? Also, we are going to try to discover why people do not like a manager change. Methods: A data collection carried out in different private hospitals using a semi-structured questionnaire including open questions as well and using questions of the National Audit Office questionnaire on February 2000 – managing business risk in government. Questionnaire results were analysed via SPSS 20.0 using statistical techniques and various charts and tables for data illustration. We also performed a literature review on old papers to compare the results. Results: Some essential conclusions came out of this study regarding a manager change and people beliefs. Staff within the organisation think that a manager change will have an impact on business continuity because of the uncertainty after the change and because the new manager will bring new ideas which might affect the business negatively. Also, they do not like a manager change because they are quite happy with the current manager and because the new manager ideas might affect them.