Kokkinaki A.https://orcid.org/0000-0003-1594-1340Kleanthous, StylianiStylianiKleanthousZioga F.Kirillou C.M.Papadaki M.2025-01-142025-01-14202010.1007/978-3-030-44322-1_46https://kypseli.ouc.ac.cy/handle/11128/9107Black swan Events or Low Probability High Impact Events (LoPHIEs), like wildfires, earthquakes and volcanic eruptions have significant and multifaceted implications in every economic sector of the area affected; among them, the hospitality and travel industry may be at the frontier of those affected in terms of span and impact. This paper outlines a vivid demonstration of the complexity of involved business processes and their interconnections through a case study. Appropriate preparations for hospitality and travel SMEs to such events have been identified and implemented through a purpose specific information system. To design this online platform, we followed a requirements analysis methodology. The main elements from the implementation of this platform have also been included, whereas elements of an initial usability evaluation have also been presented. � Springer Nature Switzerland AG 2020.enConference paper