• Robots in telecommunications: can call center agents be supplemented by robots? 

    Μουξούρη, Αθηνά (Ανοικτό Πανεπιστήμιο Κύπρου, 2020-05)
    The goal of this Master Thesis is to identify whether robots or intelligent machines could be used in call centers to supplement human element behind the customer calls. More specifically we will attempt to answer the ...