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    • Αποθετήριο Ανοικτού Πανεπιστημίου Κύπρου (Repository of the Open University of Cyprus)
    • Μεταπτυχιακές διατριβές / Master Τhesis
    • Enterprises Risk Management (in English)
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    Operational crisis management and the influence of cyber - Threats and external fraud to business continuity planning in international banking industry

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    ERM-2018-00006.pdf (1.096Mb)
    Date
    2018-05
    Author
    Venizelou, Chrystalla
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    Abstract
    The purpose of this study is to presents a comprehensive presentation of one of the most popular risks facing the international banking sector every day, the Operational Risk. This research consists of two parts, a thorough literature review and a survey. A the first part is studied the Operational risk management, operational risk factors, operational risk management in banking sector, categories of operational risk in banks, cyber threats and external fraud, operational risk and business continuity planning. At the second part of this master thesis follows a qualitative and quantitative analysis of the collected data. In the survey participated bank employees from different departments and position. The purpose of this survey is to interpreted and discussed to address the operational risk of cyber threats and external fraud in the banking industry to classify the impact of cyber threats and external fraud as factors for a crisis in the banking sector with a malfunction planning the continuation of activities. Another objective of this study is to identify the importance of operational risk assessment in the banking sector. The results of this research shows that the factors of people and processes affect the Operational Risk. Further, Cyber risk has strong negative linear relationship with Incompetence, on the other hand, External Fraud has no relation with Incompetence, low morale, high staff turnover. External Fraud has strong positive linear relationship with the factor Fraud which includes for example the hackers and with Money Laundering. From the results was presented a significant relationship between Operational Risk, External Fraud and Cyber Risk, with Business Continuity Planning which concludes that an Effective Business Continuity Planning can result a better addressing of the External Fraud and Cyber Risk that bank deals with.
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    http://hdl.handle.net/11128/3579
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    • Enterprises Risk Management (in English)

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    Open University of Cyprus

    PO Box 12794,

    2252, Latsia

    Cyprus

    Tel.: +357 22 411600

    Fax.: +357 22 411601

    • Help
    • Contact Us
    • Open University of Cyprus
    • OUC Library
    • Policies
    • Accessibility and Data Protection

    Find us on:

    • FacebookFacebook
    • EU Flag
    • Republic of Cyprus
    • Structural Funds
    • e University
    • Open University of Cyprus

    The eUniversity Project is co-founded by the European Regional Development Fund and National Funds in the Programmatic Period 2007-2013